Whole Round IQF Indian Mackerel

A: We rely on ultra-low temperature freezing for both storage and transport. This method keeps the products intact, no matter how long the journey takes. Throughout the entire cold chain, we maintain a core temperature of minus 18 degrees Celsius or lower. Every refrigerated container is pre-tested before loading to confirm its cooling unit is functioning correctly. We also place temperature data loggers inside each container to record conditions continuously during transit, and we can share this data with you upon request. Beyond temperature control, we pay attention to physical protection. Our cartons are made from strong, moisture-resistant cardboard with food-grade inner liners. We arrange them on pallets in stable patterns and secure them with heavy-duty strapping and stretch film to prevent shifting during rough seas. Our loading crew is trained to handle frozen goods carefully. We also work only with shipping lines known for reliable refrigerated cargo service. Every precaution is taken so that your products arrive in the same condition as when they left our factory.

A: We require a 30% deposit via TT, and the balance must be settled before the telex release is issued. This standard structure applies to most new clients and ensures security for both sides. The upfront payment allows us to commit production slots, reserve container space, and schedule our processing accordingly. Once your order is ready, we notify you and send the final invoice so you can arrange the remaining transfer. We release the telex release or original bill of lading only after full payment is confirmed in our account. For established clients with a consistent track record, we are open to discussing more flexible arrangements, such as reducing the deposit percentage or extending payment terms. In addition to TT, we can accept letters of credit for larger transactions when mutually agreeable. Our finance team provides step-by-step instructions and is available to clarify any bank-related questions. We aim to make the payment process clear, straightforward, and hassle-free for you.

A: Since this involves cross-border food trade, you can obtain a local quality inspection report. We'll then work out a solution based on the actual findings. We take every after-sales case seriously and respond within one business day of receiving your report. Our assessment involves cross-checking your findings against our internal records, including production batch data, temperature logs, pre-loading photos, and QC sign-off sheets. This helps us determine whether the issue originated during processing, storage, or transit. Based on our analysis, we propose practical remedies such as a credit note, a price adjustment, or a replacement shipment if the quantity is substantial. We have resolved cases with clients in multiple countries without damaging long-term relationships. Every issue also becomes a learning opportunity for us, we document the root cause and adjust our procedures to minimize recurrence. Our goal is not just to solve the current problem but to strengthen your confidence in working with us going forward.

A: All items are already carefully packed and kept in cold storage. When it's time to ship, they can be taken straight from the warehouse and loaded into the container. We do not wait for orders to arrive before packaging, which gives us a significant speed advantage. Our standard practice is to complete all processing, glazing, weighing, and carton sealing immediately after the fish are frozen, then transfer the packaged goods directly to cold storage. This means we maintain ready inventory that can be shipped on short notice. It also ensures packaging quality is consistent, because it is done under controlled conditions as part of our normal production flow, not rushed at the last minute. When you place an order, we simply pull the required quantities from our warehouse, perform a final check, and prepare them for loading. If you have custom packaging requests, we can accommodate them during our regular processing run, provided we receive instructions early enough. This system reduces lead times and minimizes errors.